Support

Thank you for using WordSprint.
If you need any help, please don't hesitate to reach out.

01

Contact Us

For bug reports, feature requests, or any other questions,
feel free to get in touch through the channels below.

Email Support

[email protected]

For technical issues or detailed inquiries, please contact us by email

Response time:
Usually within 1-2 business days
Business hours:
Weekdays 10:00-18:00 JST (excluding holidays)

LINE Official Account

Add as Friend

For quick questions or to receive release updates, LINE is also available

Information to Include in Your Inquiry

  • Your device (e.g., iPhone 14, iOS 17.1)
  • App version (found in the Settings screen)
  • Details of the issue and when it occurred
  • Screenshots or screen recordings, if possible

Providing detailed information helps us offer faster and more accurate support.

02

Frequently Asked Questions

Answers to the most common questions we receive

WordSprint won't launch or keeps crashing

Try fully closing the app and reopening it. If the problem persists, restart your device and update the app to the latest version. If it still doesn't work, please contact us using the information below.

My study data disappeared

Study data is stored locally on your device and may be lost when the app is deleted or after an iOS update. We plan to add cloud sync in a future version. If your data has been lost, please contact support.

Billing issues

Billing is handled through the App Store. You can check your purchase history in Settings > [Your Name] > Media & Purchases > View Apple ID > Purchase History. For refunds, please contact Apple Support.

Feature requests and suggestions

We value feedback from our users and use it to guide future development. Please send feature requests and suggestions to the contact below. Every piece of feedback is reviewed by our development team.

Supported devices and OS versions

WordSprint supports iPhones running iOS 15.0 or later. It also works on iPad, though it is optimized for iPhone. An Android version is currently in development.

Privacy and data handling

WordSprint takes your privacy very seriously. Study data is stored locally on your device and is never transmitted externally. For more details, please refer to our Privacy Policy.

03

Found a Bug?

If you've found a bug in the app, please include the following information when reporting it

  1. 1

    Document the issue

    Note what actions led to the problem

  2. 2

    Take a screenshot

    If possible, save an image of the screen where the issue occurred

  3. 3

    Contact support

    Send the details and screenshots to us using the contact information above